Memorial rose

If you are looking to add more than one image, follow these steps:

1. Upload your first image
2. Click "Add to Cart"
3. Go back to the product page
4. Upload your second image
5. Click "Add to Cart"You can do this as many times as you'd like. The more you add, the bigger discount you get!

we handcraft every order in our store located in Dallas, Texas.

Please allow 1-2 business days for your order to be processed/printed and shipped out. Orders are shipped via USPS Ground or USPS Priority. 2-4business days.

your satisfaction is our top priority. We stand by the quality of our customized items. If, for any reason, you're not completely satisfied with your order, we've got you covered:

• Our satisfaction guarantee does not apply if the photo we have received did not follow our photo guideline rules.
• Please note that we reserve the right to deny any refund or replacement requests that do not meet our criteria.

We're committed to making your experience exceptional, and our 100% satisfaction guarantee is our promise to you. Your delight is our mission.

we take pride in offering you custom-made products that meet the highest quality standards. If, however, you encounter any issues with your order, we're here to help. Since our products are custom made to each order, we will only be able to issue either a replacement or a 50% refund for item(s) that meet one or more of the following qualifying reasons:

Qualifying Reasons for Refunds and Replacements

To be eligible for a 50% refund or replacement, you must initiate your request within 48 hours of receiving your order. Refunds or replacements are applicable under the following circumstances:

• Damage During Transit: If your item arrives damaged, we are here to assist you in resolving the issue..
• Incorrect Order Received: In the event that you receive an order different from your original request.
• Lost in Transit: If your order was shipped but has been lost in transit, we will collaborate with you to find a suitable solution.

Initiating a Refund or Replacement Request

To commence the refund or replacement process, please email us at info@showntellcustoms.com and provide the necessary details. To ensure a successful request, kindly adhere to the following:

• Submit your request within 48 hours of receiving your order.
• Include item(s) that meet the aforementioned qualifying reasons.
• Include a photograph of the item(s) (unless lost in transit).
• Specify your preferred solution method (Replacement/50% Refund).
• Provide replacement order details, such as a new photo or scent preference.

Decision and Communication

Upon receiving your request, our team typically requires 1-3 business days to evaluate and reach a decision. Please note that we reserve the right to deny any refund or replacement requests that do not meet our criteria. You will be promptly notified via email regarding our decision, along with the subsequent steps we will take or the reasons for request denial.

We are not responsible for orders that we're shipped to the wrong address due to the customer entering the wrong address during checkout.

Your satisfaction is paramount, and we are here to assist you with any questions or concerns you may have. Please feel free to reach out to us for a seamless resolution process.

*Please be aware that our refund and replacement policy may undergo updates or revisions. Visit our website for the most current version.